Privacy Policy
Introduction
As part of the use of its services, including services accessible on its website, mobile site, online store, and mobile applications, SAS EHRM Hôtel Le Patio des Artistes, as the data controller, may collect and process personal data concerning you.
We are committed to respecting the privacy protection rules of prospects and visitors of our sites: website, mobile site, online store, and mobile applications. All personal data processing implemented as part of the accessible services complies with the applicable local regulations on personal data protection, including the provisions of the amended "Data Protection Act" of January 6, 1978, and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR."
1 - What are our commitments regarding personal data protection?
SAS EHRM Hôtel Le Patio des Artistes is committed to ensuring a high level of protection for the personal data of its clients, prospects, users of its sites: website, mobile site, online store, and mobile applications, and any other person whose personal data it processes.
SAS EHRM Hôtel Le Patio des Artistes commits to complying with the applicable regulations for all personal data processing it implements:
Your personal data is processed lawfully, fairly, and transparently;
Your personal data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner incompatible with those purposes;
Your personal data is kept adequate, relevant, and limited to what is necessary concerning the purposes for which it is processed;
Your personal data is accurate, kept up to date, and reasonable measures are taken to ensure that inaccurate data, with regard to the purposes for which it is processed, is erased or rectified without delay.
SAS EHRM Hôtel Le Patio des Artistes implements appropriate technical and organizational measures to ensure a level of security adapted to the risk inherent to its processing operations, to meet regulatory requirements, and to protect the rights and data of the concerned individuals from the design of processing operations.
Furthermore, SAS EHRM Hôtel Le Patio des Artistes contractually imposes the same level of personal data protection to its processors (service providers, suppliers, etc.).
2 - What personal data do we collect?
A - Depending on the purpose of the collection
The personal data we collect varies depending on the purpose of the collection and the Service we provide to you.
Generally, we may collect directly the following categories of personal data:
a) personal contact details, such as your name, first name, email address, postal address, and phone number(s);
b) login credentials used to access your online account, including username and password. This is necessary for us to create a personal user account;
c) exchanges with us, which may include conversation details through chat, consumer service;
d) demographic information, such as your age, gender, and lifestyle preferences (including your favorite products and your interest in them);
e) browsing history, such as visited pages, visit date, location during the visit, or IP address;
f) payment information when a purchase or reservation is made on one of our sites, online stores, or applications. Generally, the invoice is issued in your name, with your billing address and payment data such as your credit card or bank account;
We may also indirectly collect personal data about you when you share content on social media, websites, stores, or applications relating to our products and services, or responding to our posts and promotional offers on social media.
B - Personal data concerning minors
SAS EHRM Hôtel Le Patio des Artistes does not collect or process personal data concerning children under 18 years without prior parental consent or the consent of those with parental responsibility for the child.
If personal data concerning children is collected through our sites: website, mobile site, online store, and mobile applications, parents or holders of parental authority have the possibility to object by contacting us at the address indicated at the bottom of this page.
3 - How is personal data collected?
A - Means of collecting your data
In the course of our relationships, you may be asked to provide us with your personal data through various means, including on our sites: website, mobile site, online store, and mobile applications during your internet browsing, purchases, reservations, by filling out various collection forms, when subscribing to the e-newsletter, creating an account, submitting an application, posting comments on our social media pages, contacting our establishment in any way, or otherwise communicating your personal data to us.
B - IP address
The IP address is a series of numbers assigned automatically to your computer by your internet service provider each time you connect. At each of your requests on the site, our servers record your visit trace. We collect IP addresses to analyze trends on the site. We do not transmit any information that can identify you, meaning your session will be recorded but remain anonymous for us. We may use your IP address in cooperation with your internet service provider to identify you in case we need to enforce the terms of use to protect our services, clients, or comply with applicable laws.
C - Cookies
To continuously improve the quality of services offered on our sites: website, mobile site, online store, and mobile application and their adequacy with your expectations, SAS EHRM Hôtel Le Patio des Artistes may use "cookies," text files used to identify your terminal when you connect to one of our services. Placing a cookie or tracker on your terminal (computer, tablet, smartphone, etc.) allows SAS EHRM Hôtel Le Patio des Artistes to collect information and personal data, depending on your terminal settings.
Types of cookies used:
a) Essential cookies for the site's use. They allow you to use the site's main features, such as purchasing or booking services, for example. Disabling cookies will prevent you from benefiting from these features. The stored information cannot be used for commercial purposes.
b) Site performance cookies. Performance cookies help us optimize our website and detect any technical issues you may encounter. They allow us to collect information about how you use the site, including page visit numbers, the number of error messages displayed, time spent on a page, or the number of clicks on an area of the site. The stored information cannot be used for commercial purposes.
c) Functional cookies. These cookies allow the site to remember the choices you have made (such as your username, selected language, or the region you are in) and provide more precise and personalized features. These cookies may also be used to remember changes made by the user, like text size or font. They can also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymized and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookies on your device.
d) Advertising marketing cookies. These cookies collect information about your internet browsing habits to display advertisements that suit you and match your interests. They also help limit the number of times you see an advertisement and assist in evaluating the effectiveness of our advertising campaigns. They are generally installed by advertising networks with the website operator's consent. They remember the visits made to a site and share this information with other companies (such as advertisers). Targeted or advertising cookies are often linked to site functionality provided by partner companies. Information is collected and shared with third parties to provide audience targeting and optimization solutions for advertisers and publishers. No personal data is collected, and an individual cannot be identified through the collected data.
e) Cookies from third-party sites and social networks. Our website contains links and/or content referring to other sites and social networks, and we do not know what cookies these use. For more information, please consult the information provided by these third-party sites and social networks about their cookies.
D - Respect for your privacy
We are committed to protecting your privacy and follow the two principles below.
- We do not associate any information allowing us to identify you directly and personally with your cookies. Cookies do not allow us to know your address, date of birth, phone number, or any other information that can identify you.
- We do not provide personal information to advertisers or third-party sites that display our interest-based ads.
If your computer or mobile is used by multiple people, or if it has multiple browser software, the content displayed for other users may match your preferences. If desired, you can change your browser settings.
For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
E - Links to third-party sites
Our sites: website, mobile site, online store, and mobile applications may contain links redirecting to third-party websites.
We disclaim any responsibility for the collection, use, management, sharing, or disclosure of data and information by these third parties.
The communication of information on third-party sites is governed by these sites' privacy policies and terms of use. We recommend you read these websites' privacy policies before submitting any personal information.
4 - What is the purpose of the data that may be collected?
Your data is primarily used for reservation and purchase purposes (provision of services, specific services, and products), prospecting, loyalty-building, animation, commercial information, satisfaction surveys, organizing contests, new services and products to improve your customer experience within our establishment, statistical studies, recruitment, after-sales service, processing of your requests and/or complaints. Apart from cases where your consent has been obtained (notably to communicate personalized offers), processing your data for the various purposes mentioned above is particularly necessary:
To ensure the execution of the service contract;
To comply with a legal obligation;
For the legitimate interests pursued by our establishment (notably to develop new services and offers, improve customer service, etc.).
More specifically, your data is used:
To allow you to benefit from all the services or benefits available on our establishment's website, its mobile site, store, and mobile applications: creation of a user account, e-newsletter, reservation management, assistance and complaints, management of loyalty programs, etc.;
To allow you to browse our websites;
To better match our information, notifications, offers, and other forms of services to your interests;
To facilitate the completion of administrative formalities related to reservation and purchase.
5 - How long are your data kept?
SAS EHRM Hôtel Le Patio des Artistes is committed to keeping your personal data for no longer than necessary for the purposes for which they are processed.
Retention periods are defined based on the processing purposes implemented by SAS EHRM Hôtel Le Patio des Artistes and consider the applicable legal provisions imposing a specific retention period for certain categories of data, any applicable prescription periods, and CNIL's recommendations regarding certain types of data processing.
6 - Who may have access to your personal data?
A - Recipients of your data
Data collected on our website, mobile site, online store, and mobile applications may be communicated to our internal staff or to our ancillary service providers (subcontractors, service providers, banks) as part of performing all or part of the above-mentioned services. We remind you that in this context, SAS EHRM Hôtel Le Patio des Artistes asks its providers to implement strict confidentiality and data protection measures.
B - Data transfers outside the European Union
Personal data may be processed outside the European Economic Area (EEA). If so, SAS EHRM Hôtel Le Patio des Artistes will endeavor to ensure that this international data transfer has an adequate level and security guarantees.
7 - How to exercise your rights?
In accordance with the applicable regulations on personal data protection, you can, at any time, exercise your rights to access, rectify, delete data concerning you, as well as your rights to limit and object to the processing and portability of your personal data.
In addition, you are legally entitled to define directives regarding the fate of your personal data post-mortem.
Furthermore, any person who was a minor at the time of personal data collection can obtain its deletion as soon as possible.
These rights can be exercised by mail at the following address:
SAS EHRM Hôtel Le Patio des Artistes
6 rue de Bone
06400 Cannes
FR
In this context, we kindly ask you to accompany your request with the elements necessary for your identification (name, first name, email) and any other information necessary to confirm your identity. You also have the right to appeal to the National Commission for Information Technology and Civil Liberties in case of a breach of the applicable regulations on Personal Data protection, notably GDPR.
8 - IT security / Securing transactions
Ensuring the security and confidentiality of personal data that you entrust to us is a priority for SAS EHRM Hôtel Le Patio des Artistes. We therefore implement all necessary technical and organizational measures, considering the nature, scope, and context of the personal data you provide to us and the risks posed by their processing, to preserve the security of your personal data and, in particular, prevent any destruction, loss, alteration, disclosure, intrusion, or unauthorized access to these data, whether accidentally or unlawfully.
We offer a secure online payment system using the latest technologies available.
SAS EHRM Hôtel Le Patio des Artistes strives to fight against identity theft practices on the internet. This is why, for example, we use a fraud detection system for payments made by credit card. This system aims to protect you in the event of loss or theft of your credit card.
The security and confidentiality of personal data rely on good practices from everyone. This is why we invite you not to share your passwords with third parties, to log out of your profile and social account systematically (especially in the case of linked accounts), and to close your browser window at the end of your working session, especially if you access the internet from a shared computer. This way, you will prevent other users from accessing your personal information.
9 - Contact us
For any further questions regarding this policy or how SAS EHRM Hôtel Le Patio des Artistes processes your personal data, please contact us at the following address: reservation@lepatiodesartistes.com
10 - Changes to the statement
SAS EHRM Hôtel Le Patio des Artistesa reserves the right to adapt the personal data protection policy. When we make significant changes to this Statement, we post a link to the Statement on our site's homepage.
11 - Opposition to telephone solicitation
Users have the option to register on the telephone solicitation opposition list by visiting the following link: https://www.bloctel.gouv.fr/
