After contacting customer service and failing a satisfactory response within one month from the hotel's customer service department, the customer may contact the Tourism and Travel Mediator, whose contact details and methods of entry are available on his website:
MTV Mediation Tourism Travel - BP 80303 75823 Paris CEDEX


In accordance with the law "Informatique et Libertés" and the provisions of the Consumer Code (Article L. 223-2 of the Consumer Code), you can exercise your right of access to the data concerning you and have them rectified by contacting your establishment or by registering on the list of opposition to cold calling "Bloctel" here: